We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Unfortunately we don't provide returns for international orders as Australia Post does not yet provide this service.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. We only accept returns for the entire order, not just individual items from within the order.
Returns due sizes of items from customers who ordered for personal use will not be permitted. We are a wholesaler for resellers.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you are opting for a monetary refund then this will not cover any shipping costs incurred on the order.
If you choose to exchange your order for store credit this will then include any shipping costs that were incurred on the order.